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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is a valuable certification for anyone looking to enhance their career prospects in the IT industry. It provides a fundamental understanding of the key concepts and elements of ITIL 4 and demonstrates a candidate’s ability to apply this knowledge in a practical setting. Obtaining the certification can open up job opportunities in IT service management, IT operations, and IT governance.

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The IT Infrastructure Library (ITIL) is a framework for IT service management (ITSM) that helps organizations streamline their IT processes and deliver services more efficiently. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification scheme. ITIL 4 Foundation Exam certification is designed to provide candidates with an understanding of the key concepts, terminology, and principles of ITIL 4.

ITIL 4 Foundation Exam Sample Questions (Q330-Q335):

NEW QUESTION # 330
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?

A. Problem
B. Incident
C. Event
D. Known error

Answer: A

NEW QUESTION # 331
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. utility
B. outcomes
C. outputs
D. warranty

Answer: B

NEW QUESTION # 332
What is a configuration item?

A. Any change of state that has significance for the management of a service
B. Any financially valuable component that can contribute to delivery of an IT product or service
C. Any component that needs to be managed in order to deliver an IT service
D. A problem that has been analyzed but has not been resolved

Answer: C

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-key-terms/

NEW QUESTION # 333
Which does the ITIL service value system discourage?

A. Interfaces among practices
B. Organizational agility
C. Organizational silos
D. Coordinated authorities and responsibilities

Answer: C

Explanation:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.
Reference: https://www.bmc.com/blogs/itil-service-value-system/

NEW QUESTION # 334
Which is a purpose of the 'service level management' practice?

A. To ensure that the organization's suppliers and their performance are managed appropriately
B. To set clear business-based targets for service levels
C. To establish and nurture the links between the organization and its stakeholders
D. To support the agreed quality of a service handling all agreed, user-initiated service requests

Answer: B

NEW QUESTION # 335
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