Cert Information-Technology-Management Exam, Information-Technology-Management Authorized Exam Dumps

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WGU - Information-Technology-Management - Authoritative Cert WGU Information Technology Management QGC1 Exam

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WGU Information Technology Management QGC1 Sample Questions (Q47-Q52):

NEW QUESTION # 47
What is a customer relationship management (CRM) system used for?

A. To improve supplier and customer relations and increase revenues.
B. To increase customer loyalty and retention and increase an organization's profitability.
C. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
D. To provide fundamental decision-making support.

Answer: B

Explanation:
* Purpose of a Customer Relationship Management (CRM) System:
* CRM systems focus onmanaging customer interactionsto build long-term relationships.
* They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.
* Key Objectives of CRM Systems:
* Increase customer loyalty:By personalizing experiences and addressing customer needs effectively.
* Boost profitability:Through targeted marketing, better customer insights, and optimized resource allocation.
* Incorrect Options Analysis:
* A. Decision-making support:CRM provides customer interaction insights, not fundamental decision-making tools.
* B. Business functions:Covers ERP systems, not CRM.
* C. Supplier relations:Focus is on customer relations, not suppliers.
References and Documents of Information Technology Management:
* "CRM Best Practices for Business Success" (Salesforce Whitepaper).
* ITIL 4 Service Design: CRM Integration (Axelos).

NEW QUESTION # 48
What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

A. Focus on problems rather than solutions
B. Be through and provide all the technical details
C. Know the audience and speak to their level of knowledge
D. Brevity is key because of time constraints

Answer: C

NEW QUESTION # 49
Which system serves as an organization's backbone in providing fundamental decision-making support?

A. Enterprise resource planning (ERP)
B. Customer relationship management (CRM)
C. Supply change management (SCM)
D. Unified communications (UC)

Answer: A

Explanation:
* ERP as an Organizational Backbone:
* ERP provides acentralized platformfor integrating and automating core business functions.
* It supports decision-making by delivering comprehensive, real-time data insights to managers and stakeholders.
* Key Role of ERP in Decision Support:
* ERP systems enhancedata consistency, accuracy, and availability, enabling informed decision- making at all levels of the organization.
* Incorrect Options Analysis:
* B. Supply Chain Management (SCM):Focuses on supply chain optimization, not overall decision support.
* C. Unified Communications (UC):Enhances communication, not decision-making processes.
* D. Customer Relationship Management (CRM):Targets customer interaction, not overarching business operations.
References and Documents of Information Technology Management:
* "ERP as the Backbone of Decision Support" (Harvard Business Review).
* ITIL Service Management Guides: ERP Best Practices (Axelos).

NEW QUESTION # 50
Which factor in the planning process is considered true, real, or certain without proof or demonstration?

A. Project Assumption
B. Project requirements
C. Project theory
D. Project objective

Answer: A

NEW QUESTION # 51
What is a customer relationship management (CRM) system used for?

A. To improve supplier and customer relations and increase revenues.
B. To increase customer loyalty and retention and increase an organization's profitability.
C. To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
D. To provide fundamental decision-making support.

Answer: B

NEW QUESTION # 52
......

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