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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 2	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 58
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

A. False
B. True

Answer: B

Explanation:
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.

NEW QUESTION # 59
Select the default page name which the editor automatically adds when you create a new script.

A. Start Page
B. Script Page
C. Home Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.

NEW QUESTION # 60
Select the built-in variables available in Scripts. (Choose three.)

A. Customer Preferred
B. Agent Call Duration
C. Queue Name
D. Agent Name
E. Language

Answer: C,D,E

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 61
Select the correct tab to add multiple pages to your script.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 62
......

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